Zonix Tech provides custom software development and related digital services. Because our work is scoped, scheduled, and delivered as professional services rather than off-the-shelf physical products, this policy describes how payments and refunds are treated for those engagements.
1. Scope
This policy applies to fees paid to Zonix Tech for:
- Custom software, web, and application development
- Consulting, design, implementation, and related digital services
- Maintenance, support, or other service packages agreed in writing
Where a signed proposal, invoice, statement of work, or contract contains specific commercial terms, those written terms take precedence over this general policy for that engagement.
2. Nature of our services
Our services are customized to each client's requirements. Once an engagement begins, time, planning, tooling, and professional effort are allocated specifically to that project. For this reason, fees for digital services are generally non-refundable.
3. No refunds
All payments made to Zonix Tech are non-refundable. This includes deposits, milestone payments, retainers, and final invoices, unless a separate written agreement expressly states otherwise for a particular engagement.
Without limiting the above, refunds are not provided for:
- Change of mind after payment has been made
- Project delays caused by incomplete client inputs, delayed feedback, or scope changes
- Dissatisfaction with creative or technical direction after agreed approvals
- Cancellation initiated by the client after work has started
- Unused remaining hours or milestones once payment for that period or phase has been made
4. Payments
Fees, payment schedules, and accepted payment methods are confirmed in the applicable quote, invoice, or written agreement. Payment is due according to the terms stated on the invoice or engagement documents. Work may be paused if required payments are overdue.
5. Cancellations
If you wish to cancel an engagement, notify us in writing at info@zonixtechsolutions.com. Cancellation does not entitle you to a refund of amounts already paid. Any unpaid fees for work completed up to the cancellation date remain due as set out in the engagement documents.
6. Service issues
If you believe delivered work does not match the agreed scope, contact us promptly so we can review the concern. We will work in good faith to address legitimate defects or scope gaps through revisions or corrective work as described in our Service Policy and your project agreement. Requesting a review or revision is not a refund entitlement.
7. Chargebacks and disputes
Before initiating a payment dispute with your payment provider, please contact us so we can attempt to resolve the matter directly. Unfounded chargebacks may result in suspension of services and recovery of fees and related costs as permitted by law and the engagement terms.
8. Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date shows the latest version. Updated terms apply to new payments and engagements entered into after the update.
9. Contact
For billing questions related to an engagement:
Zonix Tech — Lahore, Pakistan
Email: info@zonixtechsolutions.com
Phone: +92 319 4137097
See also our Terms & Conditions and Service Policy.